Global FX Complaint Procedure

Foreign Exchange Services and Money Transfers

 

About Global FX

 

Global fx was incorporated with the objective of providing simple foreign exchange services that are easy to understand and accessible across the globe. Global fx has spent the last two years developing the most advanced online deliverable FX platform. This enables the client to transact their business online thus giving them the flexibility and total control of pricing and payments we feel they deserve. Global fx feels the future is online and is constantly developing and evolving our products to make the process of moving money internationally effortless and simple.

Our commitment to customers

 

We aim to ensure that:

 

• Making a complaint is as easy as possible

• We treat your complaint seriously

• We deal with your complaint promptly and in confidence

• We learn from complaints and use them to review and improve our service

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What is a complaint?

 

A complaint is when you tell us you are not happy about the service we provide:

 

• It can be about anything and could include

• When we do not deliver a service on time

• When we give you the wrong information

• When you receive a poor quality service

• When you have a problem with a member of staff

 

How to make a complaint

 

If you wish to make a complaint you can contact Global fx in any of the ways listed below.

 

By email                at complaints@Globalfx.co

 

Your complaint will be fully investigated and a response issued within 5 working days.

If you are unhappy with the response you can contact one of our Directors.

 

Comments

We are happy to receive any other comments on our service to customers.

Please contact us in any of the ways mentioned above or alternatively you can email us from the contact us section of our website.